Ecofast UK

Support

Tackling food waste in a cost-effective and technologically proven manner can be daunting. With more than 30 years of food waste management experience you are in safe hands.

Raise a service request/report an issue

Submit Here

Warranty

At Ecofast, we strive for continuous excellence, both in the quality of our products and the level of service we provide to our customers. Ecofast products are designed to meet the high demands of foodservice caterers and all new products come with a parts and labour warranty as standard*.

The warranty begins on the date of purchase. Our standard warranty is two years parts and labour*. Please contact us if you would like to discuss a bespoke offer. Please note, warranty cover for offshore islands extends to parts only. *UK only - please contact us for details of export warranty terms.

Service Support Team

Our specialist service teams, based in the UK, Europe are supported globally by our services partners across globe.

Maintenance

Prolonging the life of your Ecofast equipment by having it properly maintained is crucial for maximising the return on your investment, ensuring effective waste reduction, and continued operational efficiency.

All of our products are supplied with user manuals and detailed instructions on how to operate and maintain your Ecofast system.

Operational guides such as manuals, videos and online documents are available through product links on our website and as well as explaining how to use the equipment, they also provide thorough training to ensure continuity in your maintenance programme.

Post Warranty Maintenance

To maintain the efficiency and longevity of our products it is essential to carry out regular maintenance through our trained technicians after the warranty period has expired.

Ecofast can provide a range of service contracts to offer peace of mind and ensure that your equipment operates to its full capacity during its lifetime.

Maintenance is crucial to maximising the return on your investment and ensuring waste reduction and continued operational efficiency.

Ecofast prides itself on its customer care and support - this is the foundation of our success over the last decade.

If your equipment is not in daily use, you may wish to consider switching it off until it is needed again.

This will help to prevent any deterioration of your equipment whilst its left unused, ensuring that food will remain safe once recommissioned.

To maintain the efficiency and longevity of our products, it is essential to continue providing regular maintenance through our trained technicians after the warranty period.

Ecofast can provide a range of service contracts to offer peace of mind to ensure your equipment operates to its full capacity within its lifetime.

Providing maintenance care is crucial for maximising your return on investment and ensuring waste reduction and operational efficiency.

Ecofast prides itself on its customer care and support, this is the foundations of our success over the last decade.

If your equipment is not in daily use, you may consider switching them off until they are needed again.

This will help to prevent any deterioration of your equipment whilst its left unused, ensuring that food will remain safe once recommissioned.